1. Introduction
ONLINE LOGISTICS TRANSPORT LTD ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, process, store, and secure your information when you visit our website, complete our contact or quote forms, or interact with our commercial logistics services.
Our operations are designed to fully comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The data controller for this website is ONLINE LOGISTICS TRANSPORT LTD, registered in England and Wales under Company Number 17208889, with registered offices at 66 Paul Street, London, EC2A 4NA.
2. Information Collection
We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:
- Identity Data: First name, last name, and title.
- Contact Data: Corporate email address, telephone number, business address, and postcodes for collection or delivery.
- Business Data: Company name, registration details, cargo specifications, and job title.
- Technical Data: IP address, browser type and version, time zone setting, operating system, and platform.
- Usage Data: Information about how you use our website, services, and navigation pages.
3. How We Use Your Information
We will only process your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To process and respond to your quote requests and contact form submissions (Performance of a Contract).
- To manage our customer relationships, address corporate enquiries, and coordinate dispatch communications (Performance of a Contract / Legitimate Interests).
- To optimize and secure our website, ensuring high-speed delivery and correct display formatting (Legitimate Interests).
- To comply with regulatory and legal haulage obligations in the UK (Legal Obligation).
4. Cookies & Web Analytics
Our website utilizes cookies and similar tracking technologies to improve user experiences and analyze traffic flows. Cookies are small text files stored on your device when you load our pages. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
We use basic analytics tools to track aggregate navigation behavior. This analytical data remains anonymous and does not contain personal identity markers.
5. Third-Party Sharing
We do not sell, trade, or rent your personal data to third parties. We may share corporate data under strict agreements with:
- Accredited sub-contractors, transport operators, and European network partners when necessary to fulfill a cargo carriage contract.
- IT support providers and database hosting providers who assist in maintaining our digital corporate systems.
- HM Revenue & Customs, regulatory bodies, and law enforcement agencies in the UK when legal compliance is required.
6. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For business enquiries and carriage documents, we retain records for up to 6 years following the conclusion of the contract to comply with UK corporate tax and logistics regulations.
8. User Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
- Request access to your personal data (commonly known as a "data subject access request").
- Request correction of the personal data that we hold about you.
- Request erasure of your personal data when there is no good reason for us continuing to process it.
- Object to processing of your personal data where we are relying on a legitimate interest.
- Request restriction of processing of your personal data.
- Request the transfer of your personal data to you or to a third party.
- Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of these rights, please contact our data compliance officer at taterad717@gmail.com.